Right now, organizations across the country are asking themselves what they can do to make their workplaces more inclusive, diverse, and equitable, particularly for Black employees. They’re hosting conversations, acknowledging areas where they’ve fallen short, and identifying opportunities for improvement.
For these efforts to be successful, employees need to be able to speak freely, offering critical and candid feedback about individual behaviors, workplace practices, and organizational policies. None of this can happen, however, if people believe it isn’t safe for them to speak up.
It often isn’t.
"Employees need to see that providing candid and critical feedback is met with appreciation, gratitude, and action from leadership."
Employees who report harassment and discrimination, speak candidly to their supervisors, or challenge the status quo often find themselves excluded from projects, denied a promotion, or out of a job. According to a study by the Equal Employment Opportunity Commision (EEOC), 75% of employees who spoke out against workplace mistreatment faced some form of retaliation. Given this reality, it falls on employers to show their employees that they can report incidents of discrimination, identify institutional failures, and recommend solutions all without fear of retaliation. Preventing retaliation is part of that. Here are a few other ways to establish a firm foundation of trust, openness, and respect:
1) Admit mistakes and make amends
Employees will be reluctant to hold their leaders accountable if their leaders never admit fault or acknowledge areas for growth. If, however, leaders show a willingness to be vulnerable and a desire to learn and be better, they can help put their employees’ minds at ease and more effectively solicit their feedback. For example, an employer might acknowledge that they hadn’t previously made diversity a priority for the company, but that going forward, they will strategically place job ads where underrepresented job applicants are more likely to see them, and they'll identify ways to make the workplace welcoming and inclusive. Statements like this, when followed by action, open the door to honest communication between employees and their employer. They build trust.
2) Reward instead of retaliate
Creating a real sense of safety takes more than preventing retaliation. Employees need to see that providing candid and critical feedback is met with appreciation, gratitude, and action from leadership. In other words, it has to be rewarded. Employees who identify problems in the workplace or propose solutions shouldn’t fear being ostracized or having their career derailed by a vengeful peer or supervisor. On the contrary, they should be recognized as leaders in the organization (informal or otherwise), given opportunities to make a further impact, and empowered to help make decisions that elevate the workplace, its culture, and its practices. Consider shout-outs from the CEO, company awards, strategic bonuses, promotions, and career development opportunities. These show sincerity.
3) Zero tolerance for retaliation
For some employers, the hardest part of building trust will be appropriately disciplining anyone who violates it, especially if the one being disciplined is a star performer or high up in the chain of command. One instance of retaliation, if not immediately addressed, can undermine months or years of work and ruin even a stellar reputation for diversity, inclusion, and equity. Any retaliation, for any reason, no matter who does it, must not be tolerated. Fortunately, swift action to discipline the offender and prevent future instances can help repair the damage and restore trust. It shows you’re serious.
Psychological safety takes time to establish, even in companies without a history of overt retaliation. Implementing the three strategies above, however, will lay the groundwork for a culture in which employees feel safe speaking up for diversity, inclusion, and equity.