New employees, even those with years of experience in the field, need to learn workflows and policies unique to your organization. Long-time employees occasionally need refreshers or to learn new skills. To be effective, you need to have a training program.
While the model has some variation depending on the industry and trainer, generally ADDIE stands for “Analyze,” “Design,” “Develop,” “Implement,” and “Evaluate.”
Outliers may happen. There may be employees who didn’t understand the training or didn’t enjoy the set-up, and their scores may reflect that.
Throughout the course of the training, it is not reasonable to expect all employees to be 100% engaged 100% of the time.