Question 1

What is a PEO?

Accepted Answer

“PEO” stands for Professional Employer Organization. PEOs work with small- to medium-sized companies and provide comprehensive outsourcing to help manage the day-to-day tasks of running a business. The PEO and the employer enter into a Client Service Agreement or “CSA” which outlines the relationship between the business, the employees, and the PEO. The PEO then provides access to benefits, administers payroll and HR, and assists with compliance but leaves the direction and control of the company in the employer client’s hands.

Question 2

How long is the contract?

Accepted Answer

It is just like any benefit plan you have—it is a 12-month policy. But you are not tied to anything and can leave at any time as long as you give us 60-day advance notice.

Question 3

Do you offer mobile timekeeping?

Accepted Answer

Yes, we offer state of the art mobile timekeeping with biometric or GPS location tracking for validation and it integrates seamlessly with HR, Benefits and Payroll. It’s compatible with Android, Blackberry, iPhone, and Windows7 Mobile.

Question 4

How do the time clocks work?

Accepted Answer

We can customize the time clocks as the employer wishes and according to their needs. They can be accessible from the employee’s phone per a mobile app or only accessible for employees from a computer located at the job site. They can also be customized per employee depending on their role within the company.

Question 5

What are your customer service hours?

Accepted Answer

The ScalePEO Client Care Team is available Monday-Friday from 8am-5pm PST. Clients also have 24/7/365 access to the online ScalePEO HR Support Center.

Question 6

Will our data be secure in your system?

Accepted Answer

At ScalePEO we are committed to keeping your personal and confidential information safe. Our HR Cloud is actively monitored 24/7/365 and all data is encrypted before being sent to or stored in the cloud. Other features include role-based security, strict password rules, and multi-factor authentication (MFA).

Question 7

Do you have a service commitment guarantee?

Accepted Answer

At the end of 90 days of service, if you are not completely satisfied then we will refund to you 100% of our HR Management fee. This assumes our timely receipt of all data requested from you, as well as your payment of initial benefit premiums and PEO implementation fees.

Question 8

Can we just get the benefits and skip the HR and payroll?

Accepted Answer

At ScalePEO our goal is to consolidate and automate all your repetitive, non-revenue adding, employee-related tasks and paperwork so that you can focus on growing your organization, while simultaneously offering an elevated employee experience and benefits package. We are a comprehensive HR solution— meaning we are one team of experts, one vendor— and this cohesion is key to our success. Choosing just one offering defeats the purpose of a single provider solution. Of course, we still understand that companies aren’t one-size-fits-all which is why we offer three distinct HR solutions for you to pick from.

Question 9

I am very nervous about moving payroll. Last time we did it, it was a nightmare. How do you ensure the process goes smoothly?

Accepted Answer

We know and understand that moving payroll is a very, very big deal which is why we have a team dedicated solely to implementation. This means you will have an Implementation Specialist there to help you every step of the way.

Question 10

Will this replace my payroll administrator?

Accepted Answer

Nope! Not unless you want it to. We’ll still need someone internally at the office to approve payroll, PTO, sick days, etc. We can work with your current payroll administrator to maximize their productivity and help strengthen the payroll process overall.

Question 11

Our company has a pretty complicated commission payout, how do you handle specific commission schedules?

Accepted Answer

The client enters the gross commission amount on the timesheet during regular payroll. If commission is off-cycle payroll, then ScalePEO will create the additional payroll once the commissions are entered.

Question 12

Is payroll integrated with timekeeping?

Accepted Answer

The client enters the gross commission amount on the timesheet during regular payroll. If commission is off-cycle payroll, then ScalePEO will create the additional payroll once the commissions are entered.

Question 13

Do you handle the W2 and W3 processing and filing?

Accepted Answer

We sure do. ScalePEO files and distributes the W2's and W3's.

Question 14

Can you do 1094 and 1095 reporting?

Accepted Answer

Yep! We handle all of the 1094 and 1095 reporting not only for the business but also for the employees.

Question 15

Are your HR Pros certified?

Accepted Answer

Yes, our HR Pros are certified by the Human Resources Certification Institute (HRCI) and /or the Society for Human Resource Management (SHRM). We have PHR, SPHR, GPHR, SHRM-CP, and SHRM-SCP certified professionals. In addition, several of our HR Pros have other advanced degrees, including MBAs and JDs.

Question 16

If I work with ScalePEO will I be required to let my current HR Manager go?

Accepted Answer

No. Think of ScalePEO as an added resource for HR managers or administrators. We help them save time on repetitive administrative tasks and reduce their overall workload so that they can focus on bigger-picture initiatives like employee retention and development. To see more ways ScalePEO can benefit them, see our blog: How Outsourcing HR Can Actually Help Your Current HR Manager.

Question 17

Will I still have the final say in hiring and firing decisions?

Accepted Answer

Yes. You will maintain 100% direction and control of your employees. Although we proudly offer assistance with recruiting, onboarding and training we do not make your hiring or firing decisions—those remain totally under your control.

Question 18

What does the onboarding process look like?

Accepted Answer

While our typical onboarding process takes approximately 4-6 weeks, we can often accelerate that timeframe given timely receipt of all required group documentation and goodcommunication. During the onboarding process a Scale Project Manager works side-by-side with our Implementation Manager and the Group Champion (often the HR or Group Administrator).We build out the client’s shell, employer and employee information, load benefits information and elections, and complete a payroll testing to ensure information is loaded and reflecting correctly. Next, both the Scale Project Manager and the Group Champion sign-off on the completion and success of the onboarding process and the group goes live for all employees!

Question 19

Do you handle COBRA?

Accepted Answer

Yes! We handle your COBRA requirements—we provide employees with the required paperwork when they leave your company and we also help you manage them if they choose to enroll in COBRA.

Question 20

How does benefit enrollment work with ScalePEO?

Accepted Answer

Enrollment is done entirely online. Employees are guided step-by-step through the process where they can compare plan options, add dependents, and more. The entire process from onboarding, to enrolling in benefits and payroll is integrated and can be done on a desktop or via a mobile device.

Question 21

Do you offer more than just medical insurance? Or what other types of benefits do you offer?

Accepted Answer

Yes! We have all the makings of a top-notch employee benefits package. We offer dental, vision, FSA, HSA, dependent care, retirement plans, and more!

Question 22

We currently work with a benefits broker—do we have to sever ties with him in order to work with ScalePEO?

Accepted Answer

Nope, you don’t. We completely understand that your broker iis one of you most trusted advisors which is why we are happy to work with him, and he can remain your broker of record.

Question 23

I am happy with my current dental carrier and do not want to move. Is that possible?

Accepted Answer

Yep! We can carve out ancillary coverage so that you can continue dental coverage with your current carrier, keep in mind though that you or your broker will continue to also oversee the administration for that piece. Medical coverage, however, cannot be carved out.

Question 24

Are you ACA, ERISA, and HIPAA compliant?

Accepted Answer

Yes, we are. All benefits are compliant, and we assist with ACA reporting. The Scale system undergoes continuous updates to ensure all tools and information remain compliant.

Question 25

Can you help us with Workers’ Compensation?

Accepted Answer

We help procure workers’ comp coverage and can assist with safety plans, risk management, effective claims management, accident/fraud investigation, return to work programs and more.

Question 26

Do your plans include EPLI coverage?

Accepted Answer

They sure do! Employment Practices Liability Insurance (EPLI) is included with all 3 ScalePEO HR solutions at no additional cost.

FAQ